Orders are typically processed and dispatched within 24 hours of confirmation. Delivery times vary based on your location, but under normal circumstances, most orders arrive within 5 to 7 business days.

If your item arrives damaged in transit or exhibits a manufacturing defect, please reach out to our support email immediately（customersverice@okmokkom.com）. Our customer care team will review your request and respond with a tailored solution within 48 hours.

We provide comprehensive support, including professional online customer service, troubleshooting guidance, and maintenance tips, ensuring a seamless and worry-free brewing experience for every customer.

All MOKKOM products are backed by a 12-month premium warranty from the date of purchase. We offer free repairs or replacement parts for any manufacturing defects or non-human-caused damages.